Refund policy

Courier Returns:

Courier Returns occur when the order is undelivered and marked as ‘Returning to Origin’ (RTO). Please find below the potential reasons for the order being marked as RTO.

Reasons for undelivered shipment

  • Customer not contactable
  • Incomplete address
  • COD amount not ready
  • Future delivery requested by the customer 
  • Self-pickup requested by the customer 
  • Customer refused delivery
  • Door/premises/office closed
  • Pincode not serviceable

In this case, the default return address is incantevole-klothz Address. When we receive the returned shipment, it will be updated in your account and an update will be sent to you by email registered with us.

Incorrect Address – If the address provided by you for delivery is found to be incorrect by the courier personnel, and if an address correction is requested, you will be charged Rs. 65 + GST for correcting the address after the shipment has started travelling.

Customer Returns:

Product Quality issues:
In the case of issues related to misprinting or damaged or defective items sent to the customer, it must be communicated to incantevole-klothz within 10 days upon the delivery of the product. For items lost in shipment, claims, if any, must be communicated not later than 10 days after the estimated delivery date.

Rejection by Customer:
Since the product is customized to customer requirement, any such return or rejection must be channeled through you. We do not refund, however modification in order for size or colour can be done by us.

Cancellations:

Cancellations by the customer – In case we receive a cancellation notice, and the order has not been processed by us, we shall cancel the order immediately and refund the entire amount back into your Account. If we have already printed and shipped the product, we will not be able to approve the cancellation request. In such cases, the product follows the normal lifecycle process.

Cancellation by Incantevole Klothz– Under certain circumstances it might not be possible for us to accept an order and we may be compelled to cancel the same. We reserve the right to refuse or cancel any order for any reason at our sole discretion. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also ask for additional verification or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after you are charged, the said amount will be reversed back in your account in the next ledger closing cycle, which is run every 15 days.

The customer agrees not to dispute the decision made by incantevole-klothz and accept incantevole-klothz’s decision regarding the cancellation.